I selected this company to repair my roof which was determined to have hail damage by an inspector from my insurance company. I did this by interviewing three companies with outstanding BBB ratings (no complaints in the last 3 years) and a unique shingle from the others (GAF) plus a virtual lifetime warranty. Most companies had different “models” of the same shingle, but the GAF shingle is 61% thicker and presents an appearance unlike all the others. I mention this because I understand only this company has license to install these shingles in Colorado Springs.From the first interview, “Customer Service and Satisfaction” was the main theme I heard from the representative and that WAS what the company provided from start to finish! They answered every question and solved every perceived problem we presented on an immediate basis and even when a truck broke down which normally hauled old shingles away, they found a way to stay on schedule. When I realized that our old 1963 house had adequate under-eave intake vents, but NO upper vents for the attic space and told the company representative I realized this was an upgrade and would cost me “out-of-pocket”, he found a way to include 20′ of venting along to top of the house (which you can’t even tell is anything but shingles) at no extra charge over the contract bid price! Likewise, when some rotten plywood was discovered on my patio roof, they replaced it at no extra charge!! In short, it was obvious that they didn’t talk Customer Service to get my signature on the dotted line and then find excuses not to provide it, but they bent over backwards to do much more than required without seeking additional money! The end result is a beautiful roof with what I consider to be high quality material (I viewed an online video by the manufacturer and have a detailed brochure explaining the difference in this product).
If anyone wishes to see this roof, it is the house at 2810 Brady Blvd, zip 80909 and you are welcome to look at it and see why I am so happy with the end result. We have found in the past that this is one type business that is often difficult to find a contractor who delivers on all promises and eliminates misunderstandings and it was a pleasure to end up with a great job and no problems! It is a pleasure to highly recommend this company.
Wow. I just want to take a moment to let you know how fantastic you all at Prime Roofing are to work with. Everyone we’ve encountered has been professional, knowledgeable, and – the part that is impressing me GREATLY because it seems a rare thing these days – responds in a timely manner.I’ve been so impressed with the diligence paid to my situation, from the first phone call and getting Pete up there for an assessment, to getting an estimate to me, and responding to phone calls and emails. And everyone is pleasant and helpful in the face of homeowners whom can be stressed out, indecisive, etc.
You’ve definitely helped reduce my stress level as I’ve realized I’m in capable and trustworthy hands. Well done, Prime Roofing! I’ll have no problem recommending you to others.
First, I wanted to take this opportunity to thank the Prime Roofing crew (led by Lorenzo and Juan) for installing my new roof within a four day period of good weather from December the 18th through the 21st.They completed the project in an timely manner just one day prior to the cold weather and snow arriving in our area.Juan was especially helpful in pointing out particular areas around the chimney and over the garage that needed extra flashing and caulk. He did not have to alert me of these specific deficient areas, but was conscientious and honest enough to do so nonetheless. The work of his crew was professional and detailed in every respect.
I also want to take this opportunity to thank Justin the salesperson and inspector who explained in detail the pro’s and con’s of various roofing materials which made my choice of the CertainTeed Landmark TL product an easier one. He also explained, in depth, the roofing construction and inspection process which provided me with peace of mind. Again, his professionalism and expertise were beyond reproach.
Cindy and Jennifer in the office were also very friendly and helpful. They ensured quick scheduling of the project and provided timely responses and solutions to my concerns and questions.
In closing, I would be more than willing to personally recommend Prime Roofing to any customer deliberating roof replacement or repair.
-Scott W. Johnson
We really like the roof and we want to thank you for the great job that you did.
-Sharon & Harry Bureughs
I want to thank you for your professionalism in reviewing the work on our roof.
I would be happy to provide a reference for your company at any time.
The crew was great in cleaning up! The roof looks great!!
The roof looks great and the color is perfect.
Thank you for the good job. I will recommend Prime Roofing any time.